What is the 30-Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me?
All products sold at Adwitiya Collection.com are covered under our 30-Day Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at firstname.lastname@example.org or call us on +91 9810 608152, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
· Any product that exhibits physical damage to the box or to the product
· Any product that has been washed
· Any product not in its original condition
· Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
· Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Adwitiyacollection.com?
Cancellation before product has shipped:
· If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
· If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
· If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 30-Day Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to Adwitiya Collection?
In order to initiate a return, please call our customer service at +91 98106 08152 or email us at email@example.com. Our customer service representative will help you with the process.
· Complete the shipment return form that comes with your order.
· Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
· Please send the return shipment back to our warehouse at the address below.
-Principal Rock E Venture Co.
-D-116 Vivek Vihar, Sector 82, Noida, Uttar Pradesh, INDIA. PIN Code -201304
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Adwitiya Collection in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Please click here to view our Shipping Policy.